Concierge Team Leader
DoubleTree Suites by Hilton Bengaluru Outer Ring Road
About this role
DoubleTree Suites by Hilton Bengaluru Outer Ring Road is hiring a Concierge Team Leader at its Sarjapur Road hotel in Bengaluru. Guide the concierge and guest-assistance team, ensuring reliable guest information and coordinated arrivals and requests.
Key Responsibilities
- Organise concierge duties and allocate guest requests during shifts.
- Assist guests with local information, transport coordination and hotel services.
- Support luggage, arrivals and departure requirements with front-office colleagues.
- Monitor completion of guest requests and follow up on unresolved matters.
- Coach colleagues on professional courtesy, privacy and service standards.
- Maintain accurate records and coordinate escalations with the duty management team.
Skills and Experience
- Experience in hotel concierge or related guest-service operations.
- Ability to guide colleagues and prioritise simultaneous guest requests.
- Local destination awareness and clear written and spoken communication.
- Discretion and effective cooperation with reception and service teams.
About the Hotel
Located near Iblur Gate on Sarjapur Road, DoubleTree Suites by Hilton Bengaluru Outer Ring Road offers all-suite accommodation, restaurants and lounges including Asia Alive, Tapeo and Spot 360, a rooftop pool and meeting facilities.
Location and Employment
Location: Iblur Gate, Dr. Puneeth Rajkumar Road, Sarjapur Main Road, Bengaluru, Karnataka 560102, India. Department: Front Office / Concierge. Employment type: Full Time (on-site).
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